❓ Frequently Asked Questions (FAQ)
1. What is the Minimum Order Quantity (MOQ)?
Our MOQ varies depending on the product. Generally, MOQs for regular pet products start at 1000 pieces. For customized products, the MOQ may be higher.
2. Do you support customized services?
Yes, we provide customized services, including but not limited to product color, size, packaging, and logo printing to meet your specific requirements.
3. What are the available payment methods?
We accept variety of methods: Trade Assurance, Bank Transfer, Letter of Credit (L/C), and Western Union. Typically, 30% prepayment is required for first-time cooperation.
4. What is the delivery schedule?
Delivery for standard orders usually takes 3-4 weeks. The exact time depends on the destination and transportation mode (air, sea, etc.).
5. How is quality assurance handled?
We strictly follow international quality standards and conduct rigorous inspections before each batch leaves the factory to ensure customer satisfaction.
6. How can I obtain samples?
Samples can be requested directly. Costs and shipping fees are determined case-by-case; sample fees may be refundable upon subsequent bulk orders.