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Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
Our MOQ varies depending on the product. Generally, MOQs for regular pet products start at 1000 pieces. For customized products, the MOQ may be higher.
Do you support customized services (OEM/ODM)?
Yes, we provide full customization services, including product color, size, packaging, and logo printing to meet your specific brand requirements.
What are the available payment methods?
We accept various methods including Trade Assurance, Bank Transfer (T/T), Letter of Credit (L/C), and Western Union. Usually, a 30% prepayment is required.
What is the typical delivery schedule?
Standard orders typically take 3-4 weeks. We coordinate with reliable logistics partners for air or sea freight to ensure safe global delivery.
How do you ensure product quality?
We strictly adhere to international quality standards. Every batch undergoes rigorous inspection before leaving the factory to ensure safety and efficacy.
Is it possible to receive samples?
Yes, you can request samples. While sample and shipping fees may apply initially, they are often refundable or creditable against subsequent bulk orders.